Privacy Policy

This Privacy Policy describes how SearchCatalogue collects, uses, and protects your personal information when you visit our website and use our services. We are committed to protecting your privacy and handling your data responsibly. This policy explains what information we gather, how we use it, and the rights you have regarding your data.

Who We Are

We operate an e-commerce product optimization platform specializing in SEO services for online retailers in Montreal and across Canada. Our services include category and filter indexing solutions designed to improve search visibility and user experience for online stores. We act as the data controller for all personal information collected through our website and services.

Information We Collect

We collect information in several ways to provide and improve our services:

• Contact Information: When you fill out contact forms or request a consultation, we collect your name, email address, phone number, and company details.
• Usage Data: We automatically collect information about how you interact with our website, including pages visited, time spent, referring sources, and device information.
• Cookies and Tracking: We use cookies, pixels, and similar technologies to enhance your browsing experience and analyze website performance.
• Communication Data: When you email us or contact us directly, we retain copies of your messages and our responses.

Legal Basis for Processing

We process your personal information based on the following legal grounds:

• Consent: We process data when you explicitly consent, such as when submitting contact forms or subscribing to our communications.
• Legitimate Interest: We process data to improve our services, understand user behavior, prevent fraud, and maintain website security.
• Legal Obligation: We may process data when required by Canadian law or applicable regulations.
• Contract Performance: We process data necessary to deliver services you have requested or purchased from us.

How We Use Your Information

We use the information we collect for the following purposes:

• To provide and improve our SEO optimization and product indexing services
• To respond to your inquiries and provide customer support
• To send you service-related updates and important announcements
• To analyze website usage and optimize user experience
• To conduct marketing and promotional activities (with your consent)
• To prevent fraud, security breaches, and other illegal activities
• To comply with legal obligations and resolve disputes

Data Retention

We retain your personal information for specific periods based on the type of data and its purpose:

• Contact Form Submissions: We retain contact information for up to 24 months after your last interaction with us, unless you request deletion earlier.
• Analytics and Cookie Data: We retain analytical data for up to 12-14 months to monitor trends and optimize performance.
• Server Logs: Technical logs are retained for up to 12 months for security and troubleshooting purposes.
• Email Communications: We keep email correspondence for up to 36 months for record-keeping and service continuity.
• Customer Service Records: Support tickets and service records are retained for up to 24 months after case closure.

If you request deletion of your data, we will remove it within 30 days, except where retention is required by law.

Your Privacy Rights

You have the following rights regarding your personal information:

• Right to Access: You can request a copy of all personal data we hold about you.
• Right to Correction: You can ask us to correct inaccurate or incomplete information.
• Right to Deletion: You can request deletion of your data, subject to certain legal exceptions.
• Right to Restrict Processing: You can limit how we use your information.
• Right to Data Portability: You can request your data in a portable format.
• Right to Withdraw Consent: You can withdraw consent for marketing communications at any time.
• Right to Lodge a Complaint: You can file a complaint with the Office of the Privacy Commissioner of Canada if you believe we have violated your privacy rights.

Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience on our website. Cookies are small text files stored on your device that help us remember your preferences and understand how you use our site. We use both session cookies (which expire when you close your browser) and persistent cookies (which remain longer).

Our website uses analytical cookies to track visitor behavior, marketing cookies to deliver personalized content, and functional cookies to improve usability. You can control cookie preferences through your browser settings. Disabling cookies may limit some website functionality. For detailed information about cookies we use, please refer to our Cookie Policy.

Data Security

We implement industry-standard security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include encryption, secure servers, access controls, and regular security audits. However, no method of transmission over the internet is completely secure. While we strive to protect your data, we cannot guarantee absolute security.

Third-Party Services

We may share your information with trusted third-party service providers who assist us in operating our website and delivering services. These include hosting providers, analytics services, email delivery platforms, and payment processors. We require all third parties to maintain confidentiality and security standards consistent with this policy. We do not sell or rent your personal information to unrelated third parties.

Children's Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If we become aware that we have collected information from a minor without proper consent, we will take steps to delete such information promptly and terminate the child's account if applicable.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will notify you by updating the "Last updated" date at the top of this policy. We encourage you to review this policy periodically to stay informed about how we protect your information.